frequently asked questions

1. how does the bespoke process work?

for bespoke pieces, we start with a consultation to define your spatial needs. ideally you use our contact form “inquiry” and provide us with all necessary informations. once we agree on design, materials, and dimensions, we provide a quote. production begins after order confirmation and payment. lead times vary based on complexity and material sourcing.

2. how long will it take to receive my order?

because we manufacture and curate pieces with care, lead times vary by product. estimated delivery times are stated on each product page. for bespoke items, we will provide an individual timeline upon order confirmation.

3. how do you ensure safe shipping for furniture?

we package all items to withstand the rigors of transit. each shipment is tracked, and we partner with specialized carriers to handle our furniture and objects, ensuring they arrive at your location in pristine condition.

4. how should i care for my alapfy manufactura pieces?

our pieces are made from high-quality, authentic materials. we include care instructions specific to your item's surface and finish with your delivery. generally, avoid harsh chemicals, acid and direct heat; a soft, dry cloth is usually sufficient for maintenance.

5. what if my item arrives damaged?

please inspect your delivery immediately. if you detect any transport damage, photograph the packaging and the product, and contact us at contact@alapfymanufactura.com within 24 hours.
we will resolve the issue as our priority.

6. do you collaborate with architects and interior designers?

yes. we work with professionals on bespoke projects. if you are an architect or interior designer looking to integrate our pieces or develop custom solutions for a client, please contact us at contact@alapfymanufactura.com to discuss collaboration possibilities and trade terms or use the specific contact form.

7. how is the furniture delivered?

we prioritize the integrity of our pieces. our furniture is typically delivered fully assembled or with minimal installation required by our specialized courier partners. upon scheduling, we will inform you of the delivery method to ensure everything is prepared for the arrival of your piece.

8. what is your philosophy on materials and sustainability?

at alapfy manufactura, quality defines sustainability. we select materials that age beautifully and withstand the test of time. we prioritize authentic, raw materials and minimize waste by manufacturing to order. our goal is to create objects that remain relevant and functional for generations, rather than following fast-paced trends.